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Let’s set up People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan)

If the above conditions are in sync with your Org, you’re ready to install.

Here's what we'll do:
1. Confirm 5 prerequisites
2. Install the app
3. Configure the app
4. Configure page layouts
5. Verify installation
6. Assign licenses

In each step along the way, there are short videos and screen captures with callouts that will help show you what you'll do.

* A note before we begin:
This install wizard will take you through the Base Installation.
During this installation, ONLY Relationship Map Licenses are available.
Full Suite licenses will be provisioned after this Base Installation is complete.


Click Next Step in the footer to move on to the next step.

Frequently Asked Questions

What are the People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) ?
What are People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) and what do they do?

People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) is a Salesforce Application that will help your sales organization execute on the things that matter – rigorous opportunity qualification, customer relationship alignment and sales process execution.

The People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions help Sales and Customer Success focused departments in companies around the world to shorten sales cycles, improve forecast accuracy and grow revenue.

As a Salesforce Administrator, what do I need to know about the People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components?

People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) are 100% Salesforce native, and use the same security and sharing controls you already know and trust within Salesforce.

There are 4 modules present in the App:

  1. Account and Opportunity Scorecard
  2. Opportunity Playbook
  3. Account and Opportunity Relationship Maps
  4. Account Plan

Your contract will specify which modules you should install, and the # of licenses for each.

If you have any questions before you begin, please refer to your signed agreement or contact People.ai Customer Success for clarification.

Install Process
Who can install People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) components?

Only Salesforce Administrators can install these components.

What’s involved with installing People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan)?

Installation usually takes about 20 - 30 minutes to install.

The process basically is as follows:

  1. Ensure Salesforce prerequisites are enabled - My Domain, Opportunity Teams / Opportunity Splits, Chatter, Notes and Account Teams
  2. Installation
  3. Configure Permission Sets
  4. Salesforce APIs Access Configuration
  5. Workspace Configuration
  6. Assign Licenses to Users in your Organization
What do I need to do after I install People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan)?

After a successful installation, you will need to do the following.

  1. Configure the Connected App.
  2. Configure the Workspace on the Account and Opportunity pages.
  3. Assign Licenses to your Users and Admins.
  4. Let your team know they can start using People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) .
If I install first to a sandbox, can I migrate the configuration to production or will I have to start from scratch?

Some components can be migrated from sandbox to production while others will need to be configured from scratch.

How long does it take to install?

Installation usually takes about 20 - 30 minutes.

How do I uninstall People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan)?

Follow the steps outlined in the user guide located here.

Does People.ai offer help with the install?

Yes. If you would like some help, please use our “Schedule a Call” feature located in this Installation Wizard.

Compatibility
What Salesforce versions are required?

One of the following Salesforce Sales Cloud Editions is required:

  • Enterprise Edition
  • Unlimited Edition
Are People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) 100% Native in Salesforce?

People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan)  is 100% Salesforce native, it uses the same security and sharing controls you already know and trust within Salesforce.

You maintain complete control over your data. People.ai cannot access or view any data your company has created or stored in the People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan).

As a native application, People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan)  conforms with the same privacy and compliance standards as Salesforce. To be listed on the AppExchange, People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) passes the annual Salesforce security review and is required to be recertified on a frequent basis.

What browsers are supported?

People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan)  supports the same browsers that are supported by Salesforce.

What if we work in Classic/Lightning or both?

People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan)  works in both Classic and Lightning.

Security
Who is the company behind People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan)?

We are People.ai. For more information please visit us at People.ai.

Who can access People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) ?

Any Salesforce user who is provisioned with a license in the User Manager will be able to access the People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) .

Where can I access the MSA?

The MSA can be found here.

Do People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) comply with data privacy laws like GDPR?

People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) have no additional impact on General Data Protection Regulation (GDPR) and other privacy regulations because all processing and data storage is handled within your own Salesforce infrastructure.

For any questions regarding Data Privacy, please contact us at support@people.ai.

Are People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) a certified Salesforce ISV partner?

Yes, People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) and provided by People.ai is a certified Salesforce ISV partner. As a native application, People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) conforms to the same privacy and compliance standards as Salesforce.

To be listed on the AppExchange, People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) pass an annual Salesforce security review and is required to be re-certified on a frequent basis.

How do People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) work with Salesforce Platform security?

Because People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) is 100% Salesforce native, it uses the same security and sharing controls you trust within Salesforce. This provides a secure solution for your company. People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) runs entirely within your existing Salesforce instance, making data subject to the same security, reliability, and controls as any Salesforce data.

Governance
Do we need to make changes to our page layouts?

We suggest adding tabs and components to your Account and Opportunity pages in Salesforce, but there are other options.

How will this affect our Salesforce object limits?

People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan)  does not count against your Salesforce object limits.

Are there any custom fields added to my standard objects?
Standard Object Custom 
Fields 
Total
Custom Fields
Lookup Fields
Custom Fields
Rollup Summary Fields
Custom Fields
Cross-Object Formulas 
(Spanning Rel.)
Triggers
User 0 0 0 0 1
Account 3 1 0 0 1
Account Team Member 0 0 0 0 0
Contact 8 0 0 0 0
Opportunity 4 1 1 1 1
Opportunity Team Member 2 0 0 0 1
Opportunity Contact Role 1 0 0 0 1
Activity (Task/Event) 2 1 0 0 0
ContentVersion / 
*ContentDocumentLink
1 0 0 0 *1
Cost
What happens if I need more licenses?

Simply contact us and we will work with you to provision additional licenses. Please note there will be a charge for additional user licenses.

Do I need a license for all Users in my Salesforce org?

No. You will only need licenses for Users who will need to access to People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) . Users who are not provisioned with a license will not be able to access the components.

Users who are not provisioned with a license will not be able to access the components.

Support
Where can I find technical documentation?

All publicly available technical documentation can be found here

If you have additional questions, please contact us directly by email support@people.ai

What type of support is available?

Technical and Customer Success Teams are positioned around the globe to support you. Send us an email to Support@People.ai

How often are there new versions?

Salesforce updates and upgrades their platform with quarterly and monthly releases. Because People.ai Relationship Maps, Opportunity Intelligence & Account Intelligence Solutions components (formerly known as ClosePlan) is a native Salesforce application, we update our application with the same general frequency as Salesforce.